NestPilot Frequently asked questions
How do I get started?
Download NestPilot AI from the App Store and sign in with Apple, Google, or your email (we send you a one-time code, so there's no password). Then add your children's names, ages and any allergies or notes. It takes about two minutes.
How do I connect with my co-parent?
Open the Co-parent hub and choose Invite co-parent. Share the link by text or email. When they open it and sign in, you'll both see the same custody calendar, messages and shared expenses.
What's free and what needs Pro?
The app is free to download. NestPilot Pro unlocks the AI features and the shared co-parent workspace. Eligible new subscribers get a 7-day free trial. Plans and prices are shown in the app before you buy. See our Terms of Use for billing details.
I already paid. How do I restore my subscription on a new phone?
Sign in with the same account, open the upgrade screen and tap Restore Purchases. Make sure you're signed in to the same Apple ID that made the purchase.
How do I cancel my free trial or subscription?
Open iPhone Settings → your name → Subscriptions → NestPilot AI → Cancel Subscription. To avoid being charged, cancel at least 24 hours before your trial or billing period ends. Deleting the app or your account doesn't cancel the subscription.
How does the AI work, and what does it see?
AI features use Google's Gemini API. Before any AI feature runs, the app asks for your permission and explains what is sent: the text or photo you submit plus the family details that feature needs, such as a child's age or allergies. You can turn AI off anytime in Account → Privacy & AI. AI answers can be wrong and are not medical, legal or emergency advice. Read more in our Privacy Policy.
What is Emergency Mode?
Emergency Mode gives calm, step-by-step guidance for stressful moments like meltdowns, fevers or a lost item at school. It's not a replacement for emergency services. If someone may be in danger, call 911 or your local emergency number first.
How do I export records of messages and expenses?
Use the Records Center in the co-parent hub to export messages, expenses and schedule history as a PDF. You can also download a copy of your data from Account & Data Settings.
How do I report an abusive message?
In the co-parent thread, use the report option, or email support@nestpilotai.com with the date and details. If you feel unsafe, contact local authorities.
Is my data private?
We don't sell your data or show ads, and your private journal and AI chats aren't shared with your co-parent. Content you post in a shared workspace is visible to the people you invited. See the Privacy Policy for full details.
Something isn't working. What should I try?
Close and reopen the app, check that you're on the latest version from the App Store, and confirm you have an internet connection. If it still happens, email us with your iPhone model, iOS version (Settings → General → About), what you were doing, and a screenshot if you can.